Privacy Policy

Introduction

adigitanova SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website adigitanova.top, use our services, or interact with us.

This policy applies to all personal data we collect and process as a data controller. By using our services, you consent to the data practices described in this policy.

Data Controller Information

The data controller responsible for your personal information is:

• Company: adigitanova SARL
• Registration Number: RCSB589674
• VAT Number: LU58362419
• Address: Rue Beaumont 55, 4674 Esch-sur-Alzette, Luxembourg
• Email: privacy@adigitanova.top
• Phone: +352 24411422

Data We Collect

We collect various types of personal information to provide and improve our e-commerce marketing attribution services. The data we collect includes:

Information You Provide Directly

When you interact with our services, we collect personal data that you voluntarily provide, including:

• Contact information (name, email address, phone number, company name)
• Account information when you register for our services
• Communication preferences and marketing consent
• Information provided in contact forms, support requests, or consultations
• Business information relevant to our attribution services

Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information:

• Technical information (IP address, browser type, device information, operating system)
• Usage data (pages visited, time spent, click patterns, referral sources)
• Performance data related to our attribution dashboards and services
• Location data (general geographic location based on IP address)

How We Use Your Information

We use your personal information for legitimate business purposes and to provide our e-commerce marketing attribution services. Our use of your data includes:

Service Provision

We use your information to deliver, maintain, and improve our attribution dashboard services, including:

• Creating and managing your account and access to our platforms
• Providing technical support and customer service
• Processing transactions and managing billing
• Customising and personalising your service experience

Communication and Marketing

With your consent, we may use your contact information to:

• Send service updates, technical notifications, and important announcements
• Provide marketing communications about our services and industry insights
• Respond to your enquiries and provide customer support
• Invite you to webinars, events, or product demonstrations

Legal and Compliance

We may process your data to comply with legal obligations, protect our rights, and ensure service security.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our cookie usage, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: To perform our contractual obligations in providing attribution services
• Legitimate Interests: To operate our business, improve services, and communicate with clients
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in delivering our attribution services
• With professional advisers (lawyers, accountants, auditors) bound by confidentiality
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our users
• In connection with a business transaction (merger, acquisition, or sale)

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Other legally recognised transfer mechanisms

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Our data retention practices include:

• Account information: Retained for the duration of your service agreement plus 3 years
• Marketing data: Retained until you withdraw consent or for 3 years from last interaction
• Technical and usage data: Typically retained for 2 years for service improvement
• Financial records: Retained for 7 years to comply with accounting regulations

Your Rights

Under GDPR and other applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent for processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Staff training on data protection and security practices
• Incident response procedures for data breaches

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

• Email: privacy@adigitanova.top
• Phone: +352 24411422
• Post: adigitanova SARL, Rue Beaumont 55, 4674 Esch-sur-Alzette, Luxembourg

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable law.